Contact Us
We're here to help with your mortgage calculator questions and provide support.
How We Can Help You
Our support team is here to assist with calculator questions, technical issues, and provide guidance on mortgage calculations.
Calculator Questions
Get help understanding calculator results, input requirements, or how to interpret mortgage calculations for your specific situation.
Technical Support
Report bugs, accessibility issues, or technical problems with our calculators. We're committed to providing a seamless user experience.
Professional Inquiries
Real estate professionals, loan officers, and financial advisors can contact us about bulk usage, API access, or custom solutions.
Self-Service Resources
Many questions can be answered quickly using our comprehensive help resources and frequently asked questions.
Frequently Asked Questions
Each calculator page includes detailed FAQs covering common questions about mortgage calculations, loan terms, and financial planning strategies.
Browse Calculator FAQs →How-To Guides
Step-by-step instructions on using our calculators effectively, understanding results, and applying calculations to real-world scenarios.
View Calculator Guides →Common Support Topics
Calculator Usage
- • How to interpret mortgage payment calculations
- • Understanding amortization schedules
- • Comparing different loan scenarios
- • Using calculators for refinancing decisions
Technical Issues
- • Calculator not loading or displaying results
- • Mobile device compatibility issues
- • Browser-specific problems
- • Accessibility and screen reader support
Send Us a Message
* Required fields. We typically respond within 24-48 hours during business days.
Get in Touch
Email Support
For general inquiries and support questions:
support@calculate.camResponse time: 24-48 hours
Phone Support
For urgent technical issues and accessibility support:
+1 (555) CALC-CAMAvailable by appointment
Business Hours
Monday - Friday: 9:00 AM - 6:00 PM EST
Saturday: 10:00 AM - 4:00 PM EST
Sunday: Closed
Emergency accessibility support available 24/7
Mailing Address
Calculate.cam
123 Financial District
Suite 456
San Francisco, CA 94105
United States
Specialized Support
Different types of inquiries have dedicated support channels for faster resolution.
Technical Support
Calculator issues, browser compatibility, and technical problems.
Privacy & Legal
Privacy concerns, data requests, and legal inquiries.
Accessibility
Accessibility barriers, assistive technology support, and accommodation requests.
Business Partnerships
API access, white-label solutions, and business partnerships.
Media & Press
Press inquiries, media kits, and interview requests.
Feedback & Ideas
Feature requests, suggestions, and general feedback.
Frequently Asked Questions
Quick answers to common questions about our calculators and services.
How accurate are your mortgage calculators?
Our calculators use industry-standard formulas and are designed to provide accurate estimates. However, actual loan terms may vary based on lender requirements, credit score, and market conditions. Always consult with a qualified mortgage professional for precise calculations.
Do you store my calculation data?
No, we do not store your calculation inputs or results on our servers. All calculations are performed locally in your browser for your privacy and security. See our Privacy Policy for details.
Can I use your calculators on mobile devices?
Yes! All our calculators are fully responsive and optimized for mobile devices, tablets, and desktop computers. They work on all modern browsers and operating systems.
Do you provide financial advice?
No, Calculate.cam provides educational tools and estimates only. We do not provide financial, legal, or tax advice. Please consult with qualified professionals for personalized advice regarding your financial decisions.
How can I report a bug or technical issue?
Please email us at tech@calculate.camwith details about the issue, including your browser, device, and steps to reproduce the problem. We prioritize technical issues and typically respond within 4-8 hours.
Complete Support and Help Resources
Our comprehensive support system ensures you get the help you need, when you need it. From technical assistance to financial guidance, we're here to support your mortgage calculation and planning needs.
Support Response Times and Priorities
We prioritize support requests based on urgency and impact. Technical issues that prevent calculator access receive immediate attention, typically resolved within 2-4 hours during business hours. General questions and feature requests are addressed within 24-48 hours.
For time-sensitive mortgage decisions, we offer expedited support for users facing closing deadlines or rate lock expirations. Contact us with "URGENT" in your subject line, and we'll prioritize your request accordingly.
Our support team includes financial professionals who can provide context and guidance beyond basic technical assistance. We're committed to helping you understand and effectively use our calculation tools.
Self-Service Resources
Many common questions can be answered through our comprehensive help documentation, video tutorials, and frequently asked questions section. These resources are available 24/7 and cover everything from basic calculator usage to advanced financial planning strategies.
Our calculator help sections include step-by-step guides, example scenarios, and explanations of key financial concepts. Each tool includes contextual help that explains inputs, assumptions, and result interpretations.
Video tutorials demonstrate real-world usage scenarios, showing how to combine multiple calculators for comprehensive financial analysis and decision-making.
Specialized Support Services
Technical Support
Browser compatibility issues, calculation errors, mobile device problems, and accessibility concerns. Our technical team resolves platform issues quickly to ensure uninterrupted access to our tools.
- • Browser and device compatibility
- • Calculation accuracy verification
- • Performance and loading issues
- • Accessibility accommodations
Financial Guidance
Understanding calculator results, interpreting financial scenarios, and guidance on which tools to use for specific situations. Our financial experts help you make sense of complex calculations.
- • Result interpretation assistance
- • Calculator selection guidance
- • Scenario analysis help
- • Financial concept explanations
Professional Services
Custom solutions for real estate professionals, bulk usage arrangements, API access discussions, and white-label calculator implementations for business clients.
- • Business partnership opportunities
- • Custom calculator development
- • Integration and API access
- • Training and education services
Contact Best Practices
To ensure the fastest and most effective support, include relevant details in your initial contact. For technical issues, mention your browser type and version, device information, and specific error messages or unexpected behaviors you're experiencing.
For calculation questions, provide the specific inputs you're using and describe what results you expected versus what you're seeing. Screenshots can be extremely helpful for both technical and calculation-related inquiries.
If you're working with time-sensitive decisions, let us know your timeline and any critical deadlines. This helps us prioritize your request and provide the most relevant guidance for your situation.
Feedback and Improvement
Your feedback drives our continuous improvement efforts. We regularly implement user suggestions for new features, interface improvements, and additional calculators based on real-world needs and requests.
Recent user-requested features include biweekly payment calculators, ARM adjustment scenarios, and enhanced mobile interfaces. We maintain a public roadmap of planned improvements based on user feedback and market needs.
Participate in our user research programs to influence future development. We regularly conduct surveys, usability tests, and focus groups to ensure our tools meet evolving user needs and expectations.
Multiple Ways to Reach Our Team
Choose the contact method that works best for your situation and urgency level. We offer multiple channels to ensure you can always reach us when you need assistance.
Email Support
Our primary support channel for detailed questions, technical issues, and non-urgent inquiries. Email allows us to provide comprehensive responses with screenshots, links, and detailed explanations.
General Support: support@calculate.cam
Technical Issues: tech@calculate.cam
Business Inquiries: business@calculate.cam
Response Time: 4-24 hours
Live Chat Support
Real-time assistance for urgent questions and immediate help needs. Our chat support is available during business hours for quick resolution of common issues and guidance.
Availability: Mon-Fri, 9 AM - 6 PM EST
Best For: Quick questions, urgent issues
Average Wait: Under 2 minutes
Languages: English, Spanish
Phone Support
Direct phone support for complex issues requiring detailed discussion or screen sharing. Ideal for users who prefer verbal communication and real-time problem-solving.
Main Line: 1-855-CALC-CAM
Hours: Mon-Fri, 10 AM - 5 PM EST
Best For: Complex issues, consultations
Callback Available: Yes, within 2 hours
Support Quality Commitment
Our Service Standards
- • Professional, knowledgeable responses from financial experts
- • Clear explanations without technical jargon
- • Follow-up to ensure complete issue resolution
- • Respectful, patient assistance regardless of question complexity
- • Continuous training on latest mortgage industry developments
What You Can Expect
- • Acknowledgment of your inquiry within 2 hours
- • Detailed responses with actionable guidance
- • Additional resources and references when helpful
- • Escalation to specialists for complex financial questions
- • Satisfaction follow-up to ensure your needs were met
Emergency Accessibility Support
If you're experiencing accessibility barriers that prevent you from using our calculators, we provide 24/7 emergency support to ensure equal access to our services.